We hope that you will be pleased with your purchases from Perfect Print.  However, there may be occasions when you need to return items to us.

 

Goods Damaged in Transit

 

If any goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

 

Faulty Goods (Ink & Toner Cartridges)

 

If your product is faulty or should become faulty, you can obtain a replacement or refund within 3 months of purchase - you must be able to provide your order number. In addition, compatible toners carry a 3 month warranty and can be returned for a replacement or refund in this timescale.

 

If you change your mind (Within 10 Days)

 

If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us.

 

In particular this means that you will:

• Not open shrink-wrapped or blister pack products or break any manufacturer's seals

• Not load any included software onto any PC or laptop

• Return in good condition all packaging, manuals, cables etc...

• Please note that the cost of returning these items is the responsibility of the customer

 

If you change your mind (After 10 days)

 

If you wish to return goods after 10 days of receipt, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods. All goods must be unopened and in their original packaging.

 

Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering.

 

How do I raise my returns request?

 

To return a product you must obtain a returns authorisation number (RMA), you can get this by sending an email to [email protected]   Please include the order number in the subject line and a description of why you want to return the item in the email.

 

What is the best way for me to return my items to you?

 

We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Canada Post.

 

I have received an incorrect item, what should I do?

 

Firstly, please make sure the product is incorrect. If you believe you have received an incorrect product because your printer is not listed on the box, this may not be the case. Each cartridge type is often used in many different printers. As the printer manufacturers frequently release new printer models, we can often have stock where the packaging does not contain the latest model list.

 

You can check that you have the correct cartridges by comparing the cartridge models listed for your printer against a printer listed on the box using the information on our website, if the cartridge model numbers match you have received the correct cartridges.

 

Important: If you are still in doubt, please contact us by any of the methods listed here BEFORE opening the product packaging. Unfortunately, we cannot exchange any product where the packaging has been opened.

 

If you are sure that the product is incorrect you will need to request and obtain a returns authorisation number (RMA). You can do this by contacting us by the following email address:  [email protected]

 

Please include your order number in the subject of the email, along with an explanation of why you want to return the product.

 

I have returned an item using the returns procedure, when can I expect my replacement / refund?

 

Once we receive your returned item, we aim to despatch the replacement product or issue a refund (whichever you have requested) as quickly as possible.

 

In addition, a refund will take 2 - 3 days before it appears on your credit card or bank statement.

 

I need to return an item, how do I do this?

 

Before returning the cartridges you must request and obtain a returns authorisation number (RMA). You can do this by contacting us by the following email address:  [email protected]

 

Please include your order number in the subject of the email, along with an explanation of why you want to return the product.

 

I sent my item back to you but I didn't put the Returns number on the outside of the package?

 

We do have a very clear policy on returning goods, it provides an effective and efficient service for our customers.

 

When this policy is not followed, we will make every effort to locate your return but we cannot guarantee that we will be able to offer a refund or replacement. We apologise for the inconvenience this may cause you.