Can you ship to an alternate delivery address to the registered Card Holder's address?

Yes, in most instances we can ship to a different delivery address. However, at our discretion some high value orders may only be shipped to the card holder's address.

Please be sure to enter the registered Credit / Debit Card Holder's address correctly as the billing address of your order. This must be the address your Credit / Debit card company holds on its records.

We recommend that you only set a different delivery address as a clearly defined work address (with company name where applicable). Due to the dangers of Credit Card fraud, alternate shipping addresses that are residential addresses may delay the despatch of your order as we confirm your details.

Can you ship to an International Address?

No. Unfortunately at present we can only ship to a Canadian address.

How much does delivery cost and how long does it take?

FREE SHIPPING On All Orders over $60!

LOW COST SHIPPING On All Orders under $60! Orders under $60 ship for only $10.00!

Need Faster Delivery?

Purolator delivery is available to all of Canada. Please call for price.

Purolator Express® 9AM

Choose Purolator Express 9AM service for when you need early morning, next business day delivery. Guaranteed delivery to select Canadian destinations by 9 a.m. the next business day.*

Purolator Express®10:30AM

If mid-morning, next business day delivery makes the most sense for your business needs, choose Purolator Express 10:30AM service. Guaranteed delivery to select destinations in Canada by 10:30 a.m. the next business day.*

Purolator Express®

If getting your shipment there by the end of day on the next business day is soon enough, choose Purolator Express service. Guaranteed delivery to most destinations in Canada by the end of the day on the next business day.*

Purolator Express® Evening

When you need next business day delivery, but your recipient won’t be home during business hours, choose Purolator Express Evening service. Guaranteed delivery between 5:30 p.m. and 9 p.m. the next business day.*

Purolator Ground® 9AM

When you need your shipment to arrive first thing in the morning in two or more business days, choose Purolator Ground 9AM service. With this cost-effective alternative, your shipment travels via Purolator’s most economical mode** with guaranteed delivery by 9 a.m. in two or more business days, depending on your destination.*

Purolator Ground® 10:30AM

When you need your shipment to arrive by mid-morning in two or more business days, choose the cost-effective Purolator Ground 10:30AM service. Your shipment is guaranteed to be delivered by 10:30 a.m. in two or more business days, depending on your destination.*

Purolator Ground®

When overnight delivery isn’t required, you can save money by choosing Purolator Ground service. With this budget-friendly alternative, your package travels via Purolator’s most economical mode** and takes two or more business days to arrive, depending on the destination.

Purolator Ground® Evening

When next business day delivery isn’t required, but you still need your package delivered during the evening hours, choose Purolator Ground Evening service. You’ll receive guaranteed delivery in two or more business days, to select destinations in Canada between 5:30 p.m. and 9 p.m. depending on the destination.*

* Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). In most cases, end of day means 6 p.m.

See Purolator Terms and Conditions of Service at purolator.com for full details.

** In most cases, Purolator Ground is the most economical mode, unless other discounts or promotions apply.

My order is due for delivery today what time will it be delivered?

If you are expecting a courier delivery today (Monday - Friday), your goods can be delivered up until 6:00pm. We are unable to obtain estimated delivery times from the courier.

If your order is being sent by our Free Canada Post delivery service, we are unable to determine which day your goods will be delivered, as the delivery schedule is variable.

What happens if I am not in when a delivery attempt is made?

If your order has been shipped via Canada Post your local postal service will leave a notification card on their first delivery attempt. Your parcel will then be returned to your local delivery office for collection by yourself when convenient.

If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is still available, they will return your parcel to your local depot and await you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.

When will my order be despatched?

Most orders despatch within 24 hours.